Patient Roles & Responsibilities
PATIENT & FAMILY RIGHTS
- To receive high quality care appropriate to the Patient's needs and consistent with the scope of the hospital.
- To receive considerate care regardless of race, gender, ethnicity, religious beliefs or age.
- To know the name of the Physician who has the primary responsibility for coordinating care.
- To receive information about the illness, treatment and prognosis and to have any questions answered.
- As and when appropriate, to be educated about the medication, potential side effects of medication, diet & nutrition, food-during interactions, immunizations, organ donation, prevention and other aspects of the disease process, including unanticipated outcome.
- To be provided with personal dignity, privacy and confidentiality during examination or treatment.
- To have protection from physical abuse or neglect.
- To be able to lodge a complaint and be made aware of the process of redressal.
- To receive counselling regarding the estimated cost of treatment and payment schedule at the time of admission, as well as subsequently.
- Patient has right to access his or her Medical Records.
- The Patient is assured of the confidentiality of medical records and has the opportunity to approve or refuse the release of such information.
- The Patient can refuse a recommended treatment to the extent permitted by law, and be informed about the medical consequences of the refusal.
- To give informed consent before transfusion of blood and blood products, anaesthesia, surgery, initiation of any research protocol and any other invasive/High risk procedures/treatment.
- To have information on plan of care, progress and information on their health care needs.
- The Patient can request a second opinion about the diagnosis or treatment plan.
- In case a transfer to another facility is required, to be provided complete explanation including alternatives to the transfer.
- To be informed and be asked if the Patient wishes to participate in medical research when it is being conducted at the hospital.
- To be informed and educated about the proposed care including risks, alternatives, benefits and possible complications.
- To be informed and educated about the expected results.
- To educate and involve the patient and the family while preparing and modifying Care Plan in order to make an informed decision in the care planning and delivery process.
- To educate and explain the patient and family about any change in patient's condition in a timely manner.
- To have respect for any special preferences, cultural and spiritual needs.
- To facilitate the patient to determine what Information regarding their care would be provided to self and family.
PATIENT’S RESPONSIBILITIES
- To provide complete and accurate information including full name, address, telephone number, date of birth, insurance details, and employer details whenever necessary.
- To provide accurate and complete information concerning present complaints, past medical history, hospitalizations, medications and other matters relating to the Patient's health.
- To follow the treatment plan advised by the Physician, including the instructions of nurses and other health professionals as they carry out the Physician's orders.
- To treat hospital staff and other Patients with dignity and respect and not to conduct any activity that will disrupt the work of the hospital.
- To be respectful of the privacy of others and the property of the hospital.
- Not allowed to bring alcohol, unauthorised drugs or weapons into the hospital, ever.
- To respect that the hospital is a non-smoking zone.
- To follow visiting hours of the hospital.
- Leave valuables at home and bring only those items necessary during hospital stay.
- Assure that the financial obligations of Patient's care are fulfilled as per the hospital policy.
- The patients are responsible for their own actions should they refuse treatment or their Physician's advice.
Any suggestion/Complaint, please contact Grievance Cell on Mob: 9625664166